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What are Lumens and how do I get more?

Lumens are the in-app currency used across LUMINA — for image generation, Avatar Vault items, and other premium actions. You get free Lumens on a recurring basis, and can purchase additional Lumens packs from the Shop tab at any time.

How do I restore my account or a previous purchase?

On iOS, open Settings inside the app and tap "Restore Purchases" to re-link any subscriptions or Lumens packs tied to your Apple ID. If you’re signed into the wrong account or can’t access your original email, contact us below with your account details and we’ll help restore access.

How do I manage or cancel my subscription?

Subscriptions purchased through the iOS app are managed entirely through your Apple ID: go to Settings → [your name] → Subscriptions on your device. Subscriptions purchased on the web can be managed from your Account page at dashboard.inventimatrix.com.

I was charged but didn’t receive my Lumens or subscription benefits.

This is usually a brief sync delay after purchase — try closing and reopening the app first. If your balance still hasn’t updated after a few minutes, contact us with your purchase receipt or order date and we’ll resolve it promptly.